This two or three day classroom-course addresses the skills needed to record and analyse business processes. The focus is to understand how to describe business processes in a common way (notation) and how to perform process interviews. We are spending a significant part of the training on exercises as the practical experience is a key factor in successful business process management.
This course is available on request. Please contact us for more information.
- Business process management - foundations
- Setting up the processes model
- Process interviews
- Process design
- Process analysis
- Process implementation
- Process evaluation
Users of business process management methods